About Childcare & School Reviews

Reviews on this website were posted by parents who subscribe to BPN and who have first-hand experience with the daycare or school they are reviewing. All reviews posted on this website have been approved by a moderator for compliance with BPN's policies.  Please read About Reviews on the BPN Website for additional information.

1. Only parent subscribers can post reviews

Parents who subscribe to BPN can post reviews of childcare providers, preschools, and schools.  Daycares, schools, preschools, nannies, and babysitters can pay a yearly fee to be Community Subscribers which allows them to post announcements about their programs and services, and to read subscriber-only postings from parents looking for childcare.  However, Community Subscribers cannot post reviews.

2. Reviews of schools/preschools/daycare vs. reviews of individuals

Reviews of K-12 schools and licensed facilities such as daycares and preschools are posted to the school's profile page and are public.  Reviews of nannies and teen babysitters can be posted to the Childcare listing by BPN subscribers and can only be viewed by BPN subscribers who have access to the listing (parents and babysitters.) Childcare postings expire after 30 days and are not archived to the website.

3. BPN only accepts reviews of daycares and preschools that are licensed by the State of California.

BPN does not accept reviews for unlicensed daycares and preschools.  However, you should be aware that there are a few preschools and daycares that have numerous positive reviews on BPN, despite a significant number of license violations and complaints. Therefore, when you are researching childcare on BPN it is very important to review citations and complaints on the State's website.  The license number is displayed at the top of the profile page for every daycare and preschool on the BPN website. Click on the license number to go to the State of California's license database, where you can view citations, inspections, and complaints. Beginning April 2015, full inspection reports are also available. Read About License Violations for BPN's suggestions about what to look for in the State's licensing database.

4. "Unsolicited" reviews vs. responses to a question

BPN accepts unsolicited reviews for daycares, schools, and other businesses that are eligible to subscribe as a Community Subscriber.  All other BPN reviews (for professional services, local businesses, etc.) must be posted in response to a recent request in one of the BPN email newsletters.  Most reviews of home-based daycares on the BPN website were unsolicited, because prior to 2016 there was not a way for parents to post a question about a daycare. Most reviews of preschools and schools on the website were posted in response to a question. An unsolicited review for a preschool or school may represent a parent's spur-of-the-moment expression of satisfaction in their child's daycare or school, or the review may have been prompted by a request from the school.

5. Multiple unsolicited reviews

One or two unsolicited reviews each year is typical for most schools and daycares on BPN.  Multiple unsolicited reviews for the same school within just a few months is uncommon on BPN, and may indicate that the school has put out a notice to parents to post reviews to BPN. A pattern of multiple unsolicited reviews over several years may signal that the school has a history of compensating parents for posting positive reviews. This is against BPN's policy on Compensated Reviews and we do make an effort to monitor for this, but it is difficult to enforce.  A burst of unsolicited reviews could also indicate that the school has frequent openings, or is having trouble keeping enrollment up, and has asked parents to post reviews to generate more interest in the school.

6. Negative reviews 

BPN accepts negative reviews of schools, preschools, daycares and childcare centers as long as they are posted in response to a question, and conform to BPN's Negative Review Policy.  This means that BPN does NOT accept unsolicited negative reviews.  Therefore when you are reading reviews on the BPN website that were not posted in response to a question, keep in mind that you will see only positive reviews.  Take care to also review any licensing violations and complaints for the daycare you are researching; see About License Violations for how to look up a daycare and what to pay attention to.

BPN does NOT accept negative reviews of individuals who do not meet BPN's definition of a business.  This includes teachers, nannies, and babysitters.  Nannies are not required to be licensed, but they can register with the state-operated Trustline database. Always check references before hiring a nanny.