- BPN's reasons for removing a review
- Withdrawing a favorable review you posted in the past
- When BPN removes reviews
- Why we have this policy
Once a review has been published on the BPN website, we will only remove it for one of the following reasons. BPN does not remove reviews for any other reason.
1. The business does not want to be reviewed on BPN.
Schools and businesses can request that ALL their reviews be removed from the BPN website and we will not accept further reviews of them. This may be because the business requested removal in accordance with BPN's Negative Review Polic, or because the business has closed or left the area, or the business does not wish to appear on a public website.
2. Deceptive reviews
3. Compensated reviews
4. Reviews that contain factual errors or do not meet BPN's policies
Occasionally parents post a review of a business under the wrong business name, or mistakenly describe services that a business does not actually provide. BPN has sometimes approved a review for publication that, on further examination, does not meet one of our policies. These reviews will either be edited or removed at BPN's discretion. If you notice a post that needs to be corrected, please contact us. We do our best to correct errors on the website, and we usually reply within 24 hours.
Sometimes parents post a favorable review, and later ask to withdraw it because their opinion of the school or business has changed. BPN does not remove reviews for this reason, but you can contact us about posting an update to your previous review.
When all reviews of a business are removed because the business requested it, or because multiple deceptive or compensated reviews were discovered, BPN will remove all reviews but retain the profile page of the school or business along with this note: "All reviews have been removed from this page and new reviews are not being accepted. For more information see Removing Reviews from the BPN Website."
The reason we do this is so that parents who use BPN will know that new reviews of this business will not be accepted, and so that parents who posted reviews of the business in the past will know why their reviews no longer appear on BPN.
Parents rely on BPN for unbiased reviews that were posted by other parents not for any personal gain, but in the spirit of helping their fellow parents. BPN does not accept reviews that are posted to promote a business, or in exchange for a favor.
We don't want parents to withdraw a minority opinion once they see how others are responding. Most responses are posted without the benefit of knowing how others will respond, and outlier reviews have the positive effect of increasing the range and diversity of advice on BPN.
It isn't fair to the business or school to retroactively withdraw a good review that has been posted in the past. If you've changed your mind about a school or business that you reviewed favorably in the past, please contact us about posting an update to your previous review.
Occasionally, a business or school has pressured parents to retract unfavorable reviews they posted. We believe that negative reviews are useful for the parent community. Our Negative Review Policy restricts the type of criticism that can be posted, because we want to be fair to schools and businesses. All negative posts are reviewed carefully by moderators to make sure they meet our policies. But we do not remove negative reviews while retaining good reviews. Negative reviews can only be removed if it is later determined the review does not meet our policy, or if the school or business elects to remove all reviews and not be reviewed on BPN, per the the Negative Review Policy.