Refpay/ArbiterPay/ArbiterSports for teen son's job
This is cross-posted in the "Parents of Teens" and the "Products and Services". Have you have trouble getting paid by RefPay? (the online payment system for teens to get paid for referee'ing at a soccer game). I lost the piece of paper where I wrote down the account login and password then, I tried to retrieve my password to access my son's account. First, the online account does not recognize the responses to the security question so I cannot reset my password. (I have tried many possibilities for the security question response.) Calling the staff they told me they need me to send in a copy of my son's passport to confirm his and my identify (not just the photo but ID number). Instead, I offered to send in my drivers license, since I am the one that set up the account and it's my social security number on the account, but I used my son's email address when I set up the account, thinking he is going to take over the process once it gets ironed out. They would not accept that. Then they wanted me to tell them my ss# over the phone. I didn't do that. Then I offered to drive to the nearest police station with my passsport, my son's passport and birth certificate, and the police could verify my identify. No response except to reset a password with "ArbiterSports". Apparently, a Refpay account is ultimately an account with the organization called "ArbiterSports" which is apparently in charge of "ArbiterPay." I have received password resets from ArbiterSports but not ArbiterPay.... and resetting with ArbiterSports and logging into ArbiterSports does not gain access to my son's ArbiterPay account. I am baffled about how to access my son's account. If you have any tips to share I would be very grateful! Needless to say I carefully track any login/passwords now!
Parent Replies
My son has not had any problems getting paid as a ref. ArbiterPay is the banking/payroll arm of ArbiterSports, so it makes sense that it would have tighter security restrictions. You must have already given them your SS# when setting up the account, so I don't quite understand why you won't give them your SS# by phone to confirm your identity. You called them, so you know you're speaking with the legitimate organization. And the request for a SS# when talking with any financial institution by phone to confirm identity is pretty standard -- esp. given that you've forgotten both your password and security answer.