How to escalate a claim with Fastrak

This is random, but I thought I would pool the collective knowledge of this community about any tips in dealing with Fastrak  I noticed that for the entire spring I had been charged on my Fastrak account for tolls on a car I sold 7 years ago.  The new owner appeared to be doing some commuting on my account.  There had been $200 dollars worth of tolls, and fortunately I noticed this because I am now working from home and have stopped commuting (and never use the bridges that this person was using).  I called Fastrak and they said this should be simple: I followed their directions, made a claim and uploaded the required documents to show the car was no longer mine, and made sure that the car was removed entirely from my account.

I received an e-mail that a specialist would contact me within 5-7 days.  This was in mid July.  I have since made another claim, since I had not heard back on the first one.  I plan to call again, but since the wait time is usually over an hour, and I know I need to speak with a specialist I'm not sure how effective it will be.

I have read news stories that Fastrak is in a state of crisis right now.  I'm wondering if I will ever get my money back.  Wondering if anyone has experience dealing with a Fastrak claim and has any ideas how to get connected to someone who will solve this kind of problem.

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This happened to my husband who sold his car earlier this year. After sending in the documents it took a few months before I saw the credit on our account, but we did get it. Hang in there!

I had a similar problem. Just keep pestering them until you are connected with someone who can fix it. I was mailing them letters and documents to save myself the time of waiting on hold, and those did not help.

I had a ridiculous issue with them years ago, so I am under the impression that they have long been incompetently managed.

Is your Fastrak account charged to a credit card? If so I would try disputing those charges.  Let them fight it out with Fastrak if possible.  

You could try disputing it with your credit card company.