Responsive Pediatrician at Sutter East Bay on Milvia in Berkeley?
Hi Parents! We have a 5.5 year old and a 1.5 year old and have been seeing Dr. Lisa Swearingen in the Sutter East Bay Medical group at 2500 Milvia Street in Berkeley since our oldest was born. In general, we've had an OK experience: she refers us to specialists when we ask, provides competent advice on simple medical issues, and despite some trouble scheduling with her unless booking WAY in advance, we can generally have our kids seen by someone in her office when needed with short notice (i.e. day of or next day) when sick.
Where our experience with Dr. Swearingen breaks down is in her responsiveness to questions and concerns when we try to contact her outside of appointment times. There have been numerous instances over the years where we have messaged her or her team via the online portal, which have gone completely unanswered and ignored. It's hard to know if this is an issue office-wide or just with Dr. Swearingen and her medical assistant not replying to messages. For comparison, my husband and I receive care from multiple Sutter East Bay Physicians in the office (primary care and OBGYN) and always receive prompt replies to our questions/concerns. And for reference, we do not inundate her with questions. At most we message her with questions a couple times a year.
We would ideally like to keep our care at the same facility but are wondering if there are other Pediatricians in this office who are more responsive to the online messaging portal? What has your experience been with Dr. Swearingen or her colleagues in the practice?
Most appreciative for any feedback or experiences! Thanks in advance!