Kaiser's fees for services?
The company I work for offers heath care through Kaiser. With world events, we have been monitoring or expenses. In late March I was in need of a minor procedure. I contacted member services and was told based on the insurance plan I was on I would have to pay over $4,000. Going to a doctor on my own, the procedure would be around $250. I talked to my primary care doctor who told me the $4,000 fee didn't sound right and to contact member services again. I did, twice. I told them the exact procedure and both representatives me with my insurance coverage I would have to pay $125-$250. That seemed reasonable so I made the appointment. When I arrived, I was asked to make a $140 payment. I asked if the $140 fee was for the entire cost of the procedure I was about to have. The person taking my payment assured me it was.
It's May and Kaiser is saying I owe an additional $543. They are now saying the fee for the procedure is $683. If I knew it was going to be that much I would not have had the procedure or gone elsewhere. The doctor told me the procedure was easy and there ware no complications.
Member services told me they see my phone calls requesting the price. They refuse to listen to the actual conversation I had with the representatives saying the notes say the $125 - $250 was just an estimate and that I was told there could be additional fees.
Member services is saying I don't and that Kaiser just under estimated the cost.This just doesn't seem fair or right to me. Let me say the doctor and the care I received from Kaiser was wonderful.
Has this happened to anyone else?
Do I have any recourse?