Help! Recommendations Needed for Respite Agencies for 3-year-old

Help! My son is with the Regional Center of the East Bay and now that his is over 3-years-old and status 2, we are entitled to respite care. We were assigned the respite agency 1-2-3 Homecare, and in the 2 months we have had them and have had caregivers show up 2 hours late with no explanation and also multiple dates of no shows with no communication whatsoever! I have had it with scheduling and preparing life around what is supposed to be a break, only to have no one show up! 

Please, does anyone have a recommendation for a respite care agency that serves Oakland that is reliable and will have a qualified care giver arrive when scheduled? 

Many, many thanks!

- from a tired and ready for a break mommy

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